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Case Management

Higher Education Case Managers serve their institutions by coordinating outreach, intervention, and support efforts across campus and community systems in order to assist students. Referrals may include students who are facing crises, experiencing life stressors, and/or encountering barriers that are impeding their personal, professional, or academic success.

To that end, Higher Education Case Managers may:

  • reach out to students via email or phone call to offer an appointment;
  • evaluate threat and assess risk to self and/or the community;
  • arrange for appropriate medical or mental health care;
  • maintain contact and meet with students to address needs;
  • foster self-advocacy in students to manage their academic, personal, and financial responsibilities; and/or
  • advocate for students individually and systemically.

At TCNJ, the Dean of Students (DOS) case management staff coordinates the proactive and follow-up case management services for students referred for personal, emotional, mental health, and/or academic concerns in a non-clinical setting. Our case management staff coordinates care within the community as well as across campus resources such as the Mental Health Services, Accessibility Resource Center, Student Health Services, Records and Registration, Student Financial Aid, etc.

If a student is struggling and you are unsure how to get them help, CARE staff can provide assistance.